Terms Of Use

This website (Escape-props.com) is owned and operated by Superdough Sdn Bhd (the company). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a range of escape room props, puzzles, service and solutions for games. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.


In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item or use our service, you agree that:
(i) you are responsible for reading the full item listing and service before making a commitment to buy it:
(ii) you enter into a legally binding contract to purchase an item and service when you commit to buy an item and service when you complete the payment process.

The prices we charge for using our services and products are listed on the website. We reserve the right to change our prices for the services and products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing, transaction fee and sales tax charge for the purchase are available on the payments page. You are responsible for all bank charges imposed by your financial institution. Prices herein are exclusive of all city, state and federal taxes including, without limitation, withholding taxes, taxes on manufacture, sales, receipts, gross income, occupation, use and similar taxes. You agree to pay such taxes directly or to reimburse the company for all such taxes, whether imposed on you required to be collected by the company, or imposed on the product or on you in connection with this sale.

You agree that all transportation shipping and handling charges shall be paid by you unless otherwise specified by us. We are not responsible for the loss or damage to the product after delivery of the product to the transportation hub or delivery point.

You are responsible to operate the product in a reasonably competent manner and in compliance with the setup guidelines and instructions manual. You shall comply with all applicable rules, law and regulations in your country in connection with the usage of the product.

No refunds and exchanges are allowed. Any payment made to the company shall not be refunded wholly or partly. If the product received is damaged, a full video showing the opening of the package where the warranty seal is undamaged must be submitted to be eligible for product repair service.

We warrant the original purchaser of the product that for the warranty period of one year from the purchase date, the product will be free from electronic and manufacture defects. The foregoing limited warranty is subject to the proper installation, operation, normal usage and maintenance of the product in accordance with the setup guidelines and instruction manual and in the usage of the ordinary course of the business.

The warranty period begins on the date of purchase and continues for 1 year (including the date of purchase).This limited warranty applies to the product purchase from us only.

If we received notice of a manufacturing defect or a defect of the product arising from normal usage within the warranty period and a valid claim arises, we has the following options: repair the product or part of its component at the cost of the company, using part or parts which are new or equivalent to new in performance or reliability. exchange the defect product or component with a new product/component or equivalent to new in performance or reliability (whereby the function, performance and reliability is similar to the original the product).

This limited warranty for the product does not apply to the following:

  • -accessories or consumable items such as batteries, LED lights and etc.;

  • damage caused by normal wear and tear, improper use or mismanagement, operation of the product other than in accordance with the instructions manual or attachment sheets, use of the product in a manner not reasonably contemplated by us, unauthorised modification of the product or subjection of the product to unusual or unrecommended physical, environmental or electrical stress;

  • cosmetic damage, including but not limited to dents, cracks, scratches and stains;

  • damage caused by corrosion, oxidation or rust due to spillage of food and liquids or exposure to extreme moisture, thermal or environmental conditions;

  • damage caused by improper testing, demonstration, maintenance, installation, adjustment or alteration of any kind; damage caused by part or parts of a product not supplied or approved by the our company;

  • damage caused by service or repairs performed by anyone who is not a representative of the company the warranty seal of the product is being removed, defaced, made illegible or been tampered;

  • damage caused by use with any other product, ancillary equipment or software not furnished or approved by the company;

  • damage caused by failure to conduct regular maintenance or cleaning of the product or any part thereof damage caused by pest, vermin or infestation of insects;

  • damage caused by incomplete or improper installation in accordance with the instructions manual or attachment sheets; damages caused by electric short circuit at product owner site / premises damage caused by accident, abuse, floods, fire, winds, earthquake, lightning, or other external causes; and this limited warranty does not cover the return fee or charges of the shipping and delivery of the product to the company and the delivery fee back to you.


If we determine that the claim is not covered under the limited warranty for whatever reason, you will be duly notified. If you authorise us to repair the product(s) which is not covered under the limited warranty, you shall pay all the charges for all parts, shipping, and labour for the repair and return of the product(s).

 

We may, without prior notice, change the services and product; stop providing the services or product or any features of the services and product we offer; or create limits for the services or product. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, blueprint, electronic and non-electronic product design, puzzle design, layout design, layout, color scheme, training method, training material, handbook, guidelines, manual and all Intellectual Property Rights related thereto, are the exclusive property of Superdough Sdn Bhd. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof or do anything that may damage or endanger the Intellectual Property otherwise than as permitted by the company.

 

Confidential Information shall include but not be limited to, the term and pricing quoted to you, the technical and other specification for the escape room, puzzle design and products (including rooms designs, theme, decorations, electronic, software, graphic design, graphic and entire escape room storyline, concept, puzzles, instruction manual and setup guide), the Intellectual Property, know-how, the content of the instruction manual, setup guide, operating handbook, any technical information, trade secret, advertising and public materials belong to the Company. You agree to keep the Confidential Information secret and confidential at all times;

 

You acknowledge that:

(a) We may suffer commercial and other loss and damage if the Confidential Information is used by or disclosed or made available to any person by you except as permitted by the company;

(b) Damages may not be an adequate remedy if you breeches any term or condition of this Agreement; and

(c) The Company is entitled to equitable relief in action against you for breach of this Clause or any other provision of this Agreement

 

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold Superdough Sdn Bhd harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against the company by any third party due to, or arising out of, or in connection with your use of the website or any of the services and product offered on the website.

 

To the maximum extent permitted by applicable law, in no event shall Superdough Sdn Bhd, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service and product.

 

To the maximum extent permitted by applicable law, Superdough Sdn Bhd assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service and product; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

 

In no event shall Superdough Sdn Bhd be liable for any indirect, incidental, punitive, special or consequential damages for loss of profits, revenue or use incurred by you or any third party, whether in an action in contract, or tort, or otherwise even if advised of the possibility of such damages

 

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service and product after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

 

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services or product, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Malaysia, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Kuala Lumpur, Malaysia. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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