SHIPPING,PAYMENT & REFUND POLICY

Frequently asked questions

Shipping

Do you ship internationally?


Yes! We ship to most parts of the world!




Do you ship it directly to my door?


Yes, we typically do door-to-door shipping, which is generally more stress-free, where we sort out most of the custom processes for you!




How long does it take to arrive?


It depends on where you are, but generally shipping time to the USA and Europe will be between 4-6 weeks. However, do allow for some delays as different countries have different customs clearing processing times.




Is the price inclusive of shipping fee?


No, it does not include shipping fee.




How much is it to ship to my country?


The price depends on the weight of your order, how fast you want your order, and where you are in the world. Typically, we ship by sea freight as it is a cheaper option for large volume orders typical of escape room props. We will quote you the shipping fee once you have an idea of the props you would like to purchase.




When can you ship the order?


The time between order placement and shipping depends on the level of customisation requested. Please contact us to find out more!




Can I have my orders faster?


Certainly. We can arrange for air freight shipping (DHL or FEDEX) should you need your order sooner. Please note that shipping by air is considerably more expensive. However, you can expect to receive your order within 3-7 working days.




What type of payment do you accept?


We accept telegraphic transfer via any bank and Transfer Wise.




What are the payment term?


We require 50% of payment upon order confirmation, with the remaining 50% payment due before we ship out your order. Videos of the props will be sent to you before shipment as a quality guarantee.





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