ESCAPE PROPS FAQ

Question 1

What does the warranty cover?

Answer

Instructional videos (??) of the items will be sent to you before we ship the props out as a quality guarantee. We also offer a 1 year warranty for all technological components that go with the prop.

Question 2

What about the aftersales support?

Answer

Once you have installed our props, which are mostly plug and play, we will be in touch via video call. To ensure you have a stress-free experience with our props, we are contactable 10 hours a day, Monday to Friday to help troubleshoot any issues that may arise.

Question 3

What can I customize?

Answer

You have the option to choose the desired mechanism triggered by the prop and we will customise it accordingly. E.g the prop can be customised to open a box or a door. You may also customise the full solution props according to your budget and theme.

Question 4

What about the operating manual?

Answer

A know-how manual that includes how the props work will be provided to you.

Question 5

Can you help me to set up the prop?

Answer

Our props are built to be set up easily. All you need to do is to place the prop according to the plan given in the desired location in the room. For props with technological components, it is as easy as plugging the power supply into the socket and turning on the switch! However, if you wish to have our product specialist visit your shop to assist in the installation, we do provide such a service at an additional cost. Please contact us should you require assistance.

Question 6

What is included in the full solution?

Answer

Full solution escape rooms will feature 13-15 puzzles each depending on the room and theme. Items include: All plug & play puzzle props and graphics dressed up to theme, all loose pieces required for the puzzles, all electromagnetic locks (if required for the puzzle), all physical locks (eg 4-digit TSA locks), a setup guide, comprehensive manual on how the puzzles work, and a room layout plan. Online support will also be available post purchase.

Question 7

What is the timeline from order to delivery?

Answer

Please allow 2-3 weeks for us to prepare and customise your props. Once the props are ready, shipping will take between 4-6 weeks, depending on where you are in the world. If you need props urgently, you may opt for express delivery by air freight.

Question 8

Sizes and Dimensions

Answer

All our measurements are based on the metric system (meters / centimeters).

Question 9

What about spare parts/duplicates?

Answer

We will include a few spares in your order as a backup. Should you require more, please place an order with us and they will be shipped to you as soon as possible.

Question 10

How much does it cost to customise?

Answer

It depends on your request. Some customisations require more time to craft the props. If you have an idea in mind regarding the desired customisation, we encourage you to contact us prior to making an order to get a quotation and an estimate on the delivery time. We will try our best to work around your budget!

Question 11

I would like to know more about shipping, payment and refund

Answer

Click here.